We have put together the most common questions we get asked. We hope we have covered most of the questions asked when moving home, however if you have a specific question please Contact Us and we will endeavor to answer it, if we cannot we will try to point you in the right direction. Just click on the questions to see the answers.


As soon as you know you are going to be relocating, don’t leave this to the last minute. We are happy to visit you as soon as you would like and our quotations are valid for up to 3 months.

To provide an accurate written quotation we would always recommend that our surveyor visits you to ascertain exactly what you have to be moved and to go through all of your requirements with you. This is a free service without obligation and can be arranged for anytime to suit you.

Your quotation will be built around your particular requirements which are discussed at the time of our surveyor visiting.

Yes we can quote to include additional services, such as:

  • Unpacking
  • Electrical and plumbing work
  • Disposal of unwanted items
  • Dismantling and reassembly of furniture

If there is anything else you think we may be able to help with, please feel free to ask.

We recommend that you book your removal as soon as possible. Once you start to discuss dates with your solicitor and other people in the chain, it is possible to make a provisional booking with us – which we would then endeavour to hold for you free of charge until you exchange contracts and are then in the position to confirm the booking with us.

If for some reason, you are unable to give us advance warning, we will always do everything we can to try and accommodate you.


A pre pack service is when the company comes to your home prior to the removal (generally the day before) and packs all of your personal effects (yes even Tupperware) into cartons, ready for the removalist to pick up on your uplift date.

A standard carton is known to many people as a t-chest and has dimensions of 65cm x 45cm square. A book carton is smaller than the standard carton and has dimensions of 40cm x 45cm square. These can be purchased direct from us (in most instances).

At 123 Logistics, we strongly recommend not using these for packing. They are not designed for travel and as such are prone to breaking, They do not spread weight evenly and are often made of flimsy material. Pack into cartons instead.

If cartons are not packed to the top, they will compress when stacked upon and this may lead to damage to items packed in the carton. Like wise, if there is room for compression on the sides, crushing can occur.

No. There are many different types of tape and the appropriate tape should be used. Masking tape, whilst useful around the home, will not hold a carton together or closed during a removal.

The best way to transport these items is in cartons specifically made for that purpose. Wine cartons (wine), portarobes (hanging clothes) picture packs (paintings) can all be purchased from a variety of sources.

The main benefit to you is that the glassware won’t need to be washed upon arrival if packing paper has been used. For many people, the last thing they want to do is wash every piece of glass and crockery upon unpacking at their destination.

Removal cartons are the safest way to pack your items. They have many benefits, the least of which is, they are built for the job you require them to do.

Self assembly furniture (flat pak) should be disassembled. The screws and fastenings that are used to hold these items together do not stand up to the rigours of interstate travel.


This is something we can’t answer as some companies / policies do include it and others don’t. You will need to contact your insurer and check with them.

Most insurers will not cover cartons packed unless they have been professionally packed by a removalist.

This type of insurance differs from transit insurance and would need to be specified to your insurance company to find out whether or not they will insure stored goods.

It is important that when comparing insurance options you give the same information to each company (i.e. Compare apples with apples).

Yes we have specialist covers which will be placed on all your floors and carpets where required. Mats will be placed in your hallway and banisters and stairs fully protected also.